Return & Refund Policy

Thank you for shopping with DriveTech Co. We want you to feel confident when purchasing vehicle electronics and automotive accessories from our store. This Return & Refund Policy explains when products may be returned, how to request a return, and how refunds and replacements are handled.

By purchasing from DriveTech Co., you agree to the terms of this policy. Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

1. Return Period

You may request a return within 30 days after the date your order is marked as delivered.

To qualify for a return, the product must generally:

Be unused, uninstalled, and in substantially the same condition in which it was received
Include its original packaging, manuals, cables, mounting components, accessories, and other included parts
Be free from damage, modification, excessive wear, or signs of improper installation
Include valid proof of purchase from DriveTech Co.
Be returned according to the instructions provided by our customer support team

After a return request is approved, the product must be shipped within the period stated in the return instructions, generally within 7 days. Return requests submitted after the 30-day return period may be declined except where otherwise required by applicable law.

2. Return Authorization

You must contact us before returning a product.

To request a return, email noirewmaqer@gmail.com and provide:

Your full name
Order number
Product being returned
Reason for the return
Photographs or videos when the product is damaged, defective, incomplete, or incorrect

If your return is approved, we will provide return authorization and the applicable return address and instructions.

Do not return products to the business mailing address shown on our website unless we expressly instruct you to do so in writing. Our business mailing address may not be the appropriate returns facility.

Products returned without authorization, sent to an incorrect address, sent with postage due, or returned outside the instructed period may be refused or may experience significant processing delays, subject to applicable law.

3. Vehicle Compatibility and Installation

Customers are responsible for reviewing product descriptions, specifications, dimensions, connector types, voltage requirements, vehicle fitment information, and installation requirements before placing an order.

Vehicle make, model, trim, production year, factory equipment, wiring configuration, and regional specifications may affect compatibility. A product described as compatible with a general vehicle model may not necessarily fit every trim level or configuration.

If you are uncertain about compatibility, contact us before purchasing. Any compatibility assistance we provide is based on the information made available to us and does not replace confirmation by the vehicle manufacturer or a qualified professional installer.

Products that have been installed, wired, cut, spliced, programmed, modified, damaged during installation, or subjected to incorrect voltage may not qualify for a change-of-mind return. This restriction does not affect claims involving products that were defective when supplied or any rights provided by applicable law.

We recommend using a qualified automotive technician when professional installation is required. DriveTech Co. is not responsible for installation charges, diagnostic fees, vehicle modifications, or third-party labor expenses unless such reimbursement is expressly required by applicable law or approved by us in writing before the expense is incurred.

4. Non-Returnable Products

The following products are generally not eligible for return unless they arrived damaged, defective, materially different from the description, or applicable law requires otherwise:

Gift cards
Customized, personalized, or made-to-order products
Products clearly identified as final sale or non-returnable before purchase
Products damaged through misuse, neglect, accident, unauthorized repair, modification, or improper installation
Products with missing serial numbers, identification labels, security seals, accessories, or essential components
Products showing substantial use, installation marks, cut wires, spliced connectors, drilling, programming, or alteration
Products contaminated by chemicals, fuel, oil, smoke, moisture, or other substances after delivery
Downloadable software, activation codes, or digital products that have been accessed or redeemed, where permitted by law

We reserve the right to inspect returned products and determine whether the stated return conditions have been met. We will not deny rights or remedies that customers are entitled to receive under applicable law.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible. We recommend contacting us within 7 days after delivery so we can investigate the issue promptly.

Please provide:

Your order number
A description of the problem
Clear photographs or videos of the product
Photographs of the packaging and shipping label
Details of any missing parts or accessories

Keep the product and all original packaging until the claim has been resolved. Depending on the circumstances and product availability, we may provide:

Troubleshooting assistance
Missing parts or replacement components
A replacement product
A partial refund
A full refund

The recommended 7-day reporting period helps us investigate shipping-related claims and does not eliminate any rights that cannot be limited under applicable law.

If we confirm that you received an incorrect, damaged, or defective product, DriveTech Co. will provide appropriate return instructions and, where applicable, cover reasonable authorized return shipping costs.

6. Change-of-Mind Returns

If you return an eligible product because you changed your mind, ordered the wrong product, selected an incompatible product, or no longer want the product:

You are responsible for return shipping costs
Original shipping charges are generally non-refundable
The product must satisfy the return conditions stated in this policy
You are responsible for the product until it is delivered to the authorized return facility

We strongly recommend using a trackable shipping service and retaining the shipping receipt and tracking information. DriveTech Co. is not responsible for customer-arranged return shipments that are lost, misdirected, or damaged in transit.

7. Return Shipping Costs

DriveTech Co. will generally be responsible for reasonable authorized return shipping costs when we verify that:

The incorrect product was shipped
The product arrived damaged
The product was defective when supplied
The return is required because of an error by DriveTech Co.

Customers are generally responsible for return shipping costs for change-of-mind returns, compatibility mistakes, accidental orders, address errors, refused deliveries, and other returns not caused by DriveTech Co.

We do not guarantee reimbursement of return shipping costs arranged without our prior written authorization.

8. Inspection and Refunds

After the returned product is delivered to the authorized return facility, it will be inspected.

We will notify you by email whether the refund has been approved, partially approved, or declined. If a deduction or denial applies, we will explain the reason, subject to applicable law.

Approved refunds will be issued to the original payment method. We generally process approved refunds within 5–10 business days after inspection. Your bank, card issuer, payment provider, or financial institution may require additional time to post the refund to your account.

The time needed for a refund to appear is controlled partly by the applicable payment provider and cannot be guaranteed by DriveTech Co.

9. Refund Amounts

For an approved change-of-mind return, the refund generally covers the eligible product price. Original shipping charges, expedited delivery fees, return shipping costs, customs duties, taxes collected by government authorities, and other non-recoverable charges may not be refundable unless required by law.

When an order is returned because of a verified error by DriveTech Co. or because the product was defective when supplied, we will provide the legally required remedy and refund applicable charges as appropriate.

If only part of an order is returned, any refund will apply only to the approved returned product and applicable charges.

10. Partial Refunds or Reduced Refunds

Where permitted by applicable law, a partial or reduced refund may apply if a returned product:

Shows use, installation, or handling beyond what is reasonably necessary to inspect it
Is missing original packaging, accessories, manuals, cables, mounting hardware, or other components
Has been damaged after delivery
Has been modified, programmed, cut, wired, or altered
Is returned in a condition that materially reduces its value

Any deduction will be reasonably related to the product’s condition, missing components, or loss in value. We will not apply deductions where prohibited by law.

11. Exchanges and Replacements

We generally provide direct exchanges or replacements for products that are confirmed to be damaged, defective, incomplete, or incorrectly shipped.

Replacement availability is not guaranteed. If an appropriate replacement is unavailable, we may offer another legally appropriate remedy, including a refund.

For change-of-mind purchases, the simplest option may be to return the eligible product for a refund and place a new order for the preferred product.

12. Order Cancellations

We will attempt to honor cancellation requests submitted before processing or shipment begins, but cancellation cannot be guaranteed. Orders that have already entered fulfillment, been transferred to a shipping partner, or shipped generally cannot be canceled.

If an order cannot be canceled, you may request a return after delivery in accordance with this policy.

If DriveTech Co. cannot ship an order within the promised time, we will handle the delay, cancellation options, and any required refund in accordance with applicable law.

13. Refused, Undeliverable, and Incorrectly Addressed Packages

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned because of:

An incorrect or incomplete address
Refusal of delivery
Failure to collect the package
Inability of the carrier to complete delivery for reasons attributable to the recipient

We may offer either reshipment or a refund after the package is returned and inspected. Additional shipping charges may apply to reshipment.

Where permitted by law, actual shipping, return, handling, or carrier charges may be deducted from the refund if the return was not caused by DriveTech Co.

14. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

Check around the delivery location
Ask household members, neighbors, building staff, or property management
Review any delivery photographs or notices
Contact the shipping carrier
Notify DriveTech Co. promptly if the package remains missing

We will provide reasonable assistance and may request additional information. A carrier’s delivery scan does not automatically determine the final outcome of every claim, and claims will be reviewed based on the available evidence and applicable law.

15. International Returns

For orders delivered outside the United States:

Customers are generally responsible for return shipping, customs documentation, duties, taxes, brokerage charges, and import-related expenses unless the return resulted from our error or applicable law provides otherwise
Government-imposed duties and taxes may not be refundable by DriveTech Co.
Customers may need to contact their local customs authority regarding refunds of import charges
International returns must follow the authorization and shipping instructions provided by our support team

Do not return an international order without contacting us first.

16. Payment Disputes and Duplicate Refunds

If you believe a charge is incorrect, contact us so we can investigate and attempt to resolve the issue.

A customer may not receive more than one reimbursement for the same transaction. If a refund, chargeback, payment dispute, carrier claim, or other reimbursement results in a duplicate payment, the matter may be corrected to the extent permitted by law.

Nothing in this section limits your lawful right to dispute an unauthorized or incorrect charge with your payment provider.

17. Policy Abuse and Fraud

We may reject a return or take reasonable protective measures when there is evidence of return fraud, product substitution, falsified documentation, altered serial numbers, repeated misuse of this policy, or the return of a product different from the one originally supplied.

Any decision will be based on the available evidence and will remain subject to applicable law.

18. Changes to This Policy

We may update this Return & Refund Policy from time to time. Changes will be posted on this page with a revised effective date.

The policy in effect at the time of purchase will generally apply to that order unless a later version provides greater rights or applicable law requires otherwise.

19. Contact Information

For return and refund questions, contact:

DriveTech Co.
Email: noirewmaqer@gmail.com
Phone: +1 (936) 260-5549
Website: https://drivetechco.com

Business Mailing Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This business mailing address is not automatically an authorized return address. Contact us before sending any product. We generally respond within 1–2 business days, excluding weekends and public holidays.

Effective Date: August 13, 2026