Shipping & Delivery Policy

Thank you for shopping with DriveTech Co. This Shipping & Delivery Policy explains our order processing, shipping charges, estimated delivery times, tracking procedures, and responsibilities relating to delivery.

By placing an order through https://drivetechco.com, you agree to the terms of this policy. Nothing in this policy limits any rights or remedies available to you under applicable law.

1. Shipping Destinations

DriveTech Co. ships vehicle electronics and automotive accessories to eligible addresses within the United States and selected international destinations.

Shipping availability may vary depending on:

• The product
• Package dimensions or weight
• Delivery destination
• Carrier restrictions
• Customs or import regulations
• Restrictions involving batteries, electronic components, or other regulated materials

If we cannot ship a product to your address, we may contact you for additional information, offer an alternative where available, or cancel the affected item and issue the appropriate refund.

2. Order Processing Time

Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays.

During holidays, promotional events, severe weather, or periods of unusually high demand, processing may take up to 5 business days or longer in exceptional circumstances.

Order processing time is separate from estimated shipping transit time. An order is considered shipped after it has been transferred to the shipping carrier.

After placing an order, you should receive:

• An order confirmation email
• A shipping confirmation email after shipment
• Tracking information when available

Receiving an order confirmation does not mean that the order has shipped or that every item has completed availability and payment verification.

3. Shipping Fee

DriveTech Co. charges a flat shipping fee of $6.90 per order.

The applicable shipping charge will be displayed during checkout before payment is completed. If a different shipping option or charge applies to a particular destination or service, it will be disclosed before you submit the order.

Shipping fees are generally non-refundable after an order has shipped, except when:

• We shipped an incorrect product
• The product was defective or damaged when supplied
• The shipment was not completed as promised and a refund is required
• DriveTech Co. made an error
• Applicable law requires otherwise

Customs duties, import taxes, brokerage charges, and other government or carrier-imposed fees are not included in the $6.90 shipping fee unless expressly stated at checkout.

4. Estimated Delivery Times

Estimated delivery times after shipment are:

United States: 5–10 business days
International destinations: 10–20 business days

These delivery periods are estimates and not guaranteed delivery dates. Delivery may take longer because of circumstances including:

• Carrier delays
• Customs inspections or clearance
• Severe weather or natural disasters
• Holiday and seasonal shipping volume
• Transportation disruptions
• Remote delivery locations
• Incorrect or incomplete address information
• Product or battery transportation restrictions
• Events outside the reasonable control of DriveTech Co.

Business days generally exclude Saturdays, Sundays, and public holidays.

Any delivery estimate shown at checkout, in an order confirmation, or in tracking information is an estimate unless we expressly identify it as a guaranteed service.

5. Shipping Delays

We make reasonable efforts to ship orders within the time stated on our website or provided in your order information.

If we become aware that an order cannot be shipped within the promised time, we will provide an appropriate delay notice and, where required by applicable law, give you the option to:

• Agree to the revised shipping date; or
• Cancel the affected order and receive a refund

If no shipping time is stated, we will handle the order according to the time limits required by applicable law.

Transit delays that occur after shipment will be investigated based on carrier tracking information and the circumstances of the shipment. Contact us if tracking has not updated for an extended period or if the estimated delivery period has passed.

6. Tracking Information

Tracking information is provided for shipped orders when available.

After your order ships, a tracking number or tracking link will generally be sent to the email address used during checkout.

Tracking information may take 2–5 days to display an initial scan or movement after a shipping confirmation is issued. This delay can occur while the carrier receives, scans, or transfers the package within its logistics network.

Customers are responsible for monitoring tracking updates and ensuring that someone can receive the package when necessary.

7. Shipping Carriers

Depending on the product, destination, package size, and available service, orders may be transported by carriers such as:

• USPS
• UPS
• FedEx
• DHL
• Other regional or international logistics providers

We select the carrier and shipping service unless a specific option is offered and selected during checkout. We cannot guarantee that a particular carrier will be used for every order.

The final delivery may be completed by a local carrier or postal service even if another carrier handled an earlier part of the shipment.

8. Split Shipments

Orders containing multiple products may be shipped in separate packages or from different fulfillment locations.

If your order is divided into multiple shipments:

• Packages may arrive on different dates
• Each package may have separate tracking information
• You will not be charged an additional standard shipping fee solely because we divided the order into multiple shipments

Receiving only part of an order does not necessarily mean that the remaining products are missing. Check your shipping confirmation emails and tracking information for additional packages.

9. Address Accuracy and Changes

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please verify:

• Recipient’s full name
• Street address and unit number
• City, state, and ZIP or postal code
• Country
• Telephone number and email address

If you need to change an address, contact us as soon as possible at noirewmaqer@gmail.com. We recommend contacting us within 12 hours after placing the order.

We will attempt to process the requested change, but we cannot guarantee an address update or cancellation after fulfillment or shipment has begun.

DriveTech Co. is not responsible for delays or failed deliveries caused by incorrect, incomplete, outdated, or undeliverable address information supplied by the customer, except to the extent required by applicable law.

10. Undeliverable, Refused, and Unclaimed Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address
• An unavailable recipient
• Refusal of delivery
• Failure to collect the package
• Failure to pay required import charges
• Carrier access restrictions
• Repeated unsuccessful delivery attempts

After the returned package is received and inspected, we may offer:

• Reshipment, subject to additional shipping charges; or
• A refund of the eligible product price, less non-refundable shipping or carrier charges where permitted by law

We will not charge or deduct amounts that applicable law does not permit.

11. Lost Packages

If tracking has not updated for an unusual amount of time or the package has not arrived after the estimated delivery period:

• Review the tracking information
• Verify the delivery address
• Contact the carrier when appropriate
• Contact DriveTech Co. at noirewmaqer@gmail.com

We may open or assist with a carrier investigation. Carrier investigations and claims may require additional time and may require confirmation from the recipient.

If a shipment is confirmed lost before delivery, we will provide an appropriate remedy based on the circumstances, product availability, our policies, and applicable law. The remedy may include a replacement or refund.

12. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

• Check the entrance, porch, garage, mailbox, reception area, and other safe locations
• Ask household members, neighbors, building staff, or property management
• Review any delivery photographs or notices
• Allow a short period for an early delivery scan to update
• Contact the shipping carrier
• Notify DriveTech Co. promptly if the package remains missing

We will provide reasonable assistance and may ask you to complete a statement or provide information needed for a carrier investigation.

A carrier’s delivery scan is relevant evidence but does not automatically determine the outcome of every claim. Claims involving possible misdelivery, loss, or theft will be reviewed using the available tracking information, delivery evidence, carrier findings, and applicable law.

13. Damaged Packages

Inspect your order promptly after delivery.

If the package or product arrives damaged, contact us as soon as reasonably possible. We recommend notifying us within 7 days after delivery so that we can preserve evidence and submit any available carrier claim.

Please provide:

• Your order number
• Clear photographs of the outer packaging
• Photographs of the shipping label
• Photographs or videos showing the product damage
• A description of the issue

Keep the product, packaging, protective materials, manuals, accessories, and shipping label until we provide further instructions.

The recommended reporting period does not limit rights that cannot be excluded under applicable law. Damaged and defective product claims are also governed by our Return & Refund Policy.

14. Delivery Appointments and Signatures

Some shipments may require:

• A recipient’s signature
• Proof of age or identity
• A delivery appointment
• Access instructions
• Collection from a carrier location

These requirements may depend on the product, shipment value, carrier, or destination.

If a signature is required, the customer is responsible for ensuring that an authorized person is available to receive the shipment or for arranging an available carrier alternative.

15. International Shipping

International customers are responsible for confirming that the products they order may be lawfully imported, possessed, installed, and used in their destination country.

International shipments may be subject to:

• Customs inspections
• Import duties
• Sales or value-added taxes
• Brokerage fees
• Handling charges
• Local regulatory requirements
• Product or battery restrictions

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Customs authorities or local carriers determine applicable charges. DriveTech Co. does not control these charges and cannot guarantee their amount or customs processing time.

If an international shipment is refused or returned because the customer did not pay required charges or comply with import requirements, any refund or reshipment will be handled according to this policy and our Return & Refund Policy, subject to applicable law.

16. Vehicle Electronics and Restricted Products

Some automotive electronic products may contain batteries, magnets, wireless components, or other materials subject to carrier or destination restrictions.

As a result:

• Certain products may not be eligible for air transport
• Some products may only be shipped by ground service
• Delivery may take longer for restricted products
• Certain products may not be available in all states, territories, or countries
• Additional documentation or handling may be required

We may cancel and refund an affected product if it cannot legally or reasonably be shipped to the specified destination.

Customers are responsible for ensuring that purchased products comply with local vehicle, road-safety, radio-frequency, installation, and use requirements.

17. Risk of Loss and Legal Rights

Responsibility for a package will be determined according to the shipment terms, available delivery evidence, carrier findings, and applicable law.

Nothing in this policy is intended to transfer risk to a customer earlier than permitted by law or to exclude liability that DriveTech Co. cannot lawfully exclude.

Customers should provide a secure delivery location and promptly retrieve packages after delivery.

18. Order Verification

To protect customers and reduce unauthorized transactions, we may request additional information to verify an order, billing details, shipping information, or payment authorization.

If required information is not provided within a reasonable period, we may delay or cancel the order and issue an appropriate refund.

We will never request your complete payment card number, online banking password, or account password by email.

19. Policy Changes

We may update this Shipping & Delivery Policy from time to time. Updates will be posted on this page with a revised effective date.

The policy in effect when an order is placed will generally apply to that order unless applicable law requires otherwise or a later version provides greater rights.

20. Contact Information

For shipping or delivery questions, contact:

DriveTech Co.
Email: noirewmaqer@gmail.com
Phone: +1 (936) 260-5549
Website: https://drivetechco.com

Business Mailing Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The business mailing address above is not a customer-facing retail location and should not be used as a return address unless we provide written authorization.

We generally respond within 1–2 business days, excluding weekends and public holidays.

Effective Date: August 13, 2026